fAQ

We’ve gathered answers to the most common questions about our consultations, design services, and Homeaura Scents to help guide you with clarity and ease.
If you need further assistance, our team is just a message away.

Frequently Asked Questions

Below you’ll find answers to common questions about our consultations, services, and products. If you still need assistance, we’re happy to help.

After checkout, you’ll receive a confirmation email with instructions to schedule your consultation and complete a short design intake form. This allows us to review your space and goals in advance so your session is focused and productive.

Consultations are held virtually via video call or phone, depending on your preference. You’ll receive all connection details once your session is scheduled.

Each Interior Design Consultation is 60 minutes of dedicated one-on-one time.

We recommend completing the design intake form and gathering any inspiration images, floor plans, or photos of your space. This helps us tailor guidance specifically to your needs.

Consultation fees are non-refundable. However, the fee is credited toward full interior design services should you choose to move forward with a design package.

You’ll leave the session with clarity on next steps, design direction, and recommendations. If full design services are a good fit, we’ll outline options and timelines following your consultation.

We offer curated interior design services ranging from concept development and space planning to full-service design and furnishing.

Yes. We work with both local and virtual clients, allowing us to provide design services regardless of location.

Our process begins with understanding your vision and lifestyle, followed by concept development, design refinement, sourcing, and implementation. Every project is tailored to feel intentional, elevated, and personal.

Project timelines vary depending on scope and complexity. During your consultation or onboarding phase, we’ll provide a clear timeline specific to your project.

Payment structures vary by service level and project scope. All details, including milestones and fees, are clearly outlined before work begins.

Our reed diffusers typically last 5–6 months, depending on room size, airflow, and frequency of use.

Our scents are crafted for everyday living spaces. We recommend placing diffusers out of reach of pets and children and following standard usage guidelines.

Yes, we ship across Canada and Worldwide. Shipping timelines and costs are calculated at checkout.

Due to the nature of fragrance products, all scent sales are final unless an item arrives damaged or defective. Please contact us within 48 hours of delivery for assistance.

Once your order ships, you’ll receive a confirmation email with tracking details.

Yes. You’ll receive an order confirmation email immediately after checkout, followed by a shipping confirmation once your order is dispatched.

Cancellations are subject to the terms outlined at checkout and may vary depending on the service or product purchased.

If you can’t find the answer you’re looking for, you can reach out using the contact form on this page. We aim to respond within 1–2 business days.

Need clarification?

If your question isn’t covered above, feel free to send us a message and our team will respond within 1–2 business days.

For design advice or project-specific guidance, please book an Interior Design Consultation.